Hotel managers should note that Internet is as essential in hotels today as water. It is no longer enough to have a office area where guests can send emails or surf the net during the day-time. We are talking about Internet access 24×7 in the hotel for every single guests
Monthly Archives: December 2010
Housekeeping more efficient and personalized
Housekeeping accounts for a major part of the expenses of a hotel. Good housekeeping, by itself, would improve the occupancy rate at any hotel. In fact, housekeeping could make or break the brand image of a hotel and guest loyalty. Managers should focus on making housekeeping more efficient and personalized
Hotel travel and ticketing performance
A desk to handle all such needs of the guests including local, national and even international travel and ticketing. Most guests have their travel planned out when they check into a hotel. However, surveys prove that almost 28 per cent of guests need to or decide to change their travel
City touring/commuting performance in hotel
A desk to take care of all requirements for commuting within the city, weekend getaways with partner hotels including guide services. Usually, guests don’t want to spend all their time in a hotel room even if they are on a business trip. Even if guests come with pre-arranged travel plans,
Improving room service performance
Faster room service – How long does a guest have to wait before he receives service for a call made to the reception, kitchen or any other hotel section. Room service is one of the easiest ways to satisfy a guest. However, hotel managers need to ensure that it is
Improved security/surveillance for the hotel
All public places across the world – including hotels and hospitals – maintain a separate Security Section. This Security Section is responsible for installation of latest digital equipment like cameras, intercoms and in-house speakers throughout the premises. All Security staff members have walkie talkies or pagers. There is also a
Balanced Scorecard in BSC Toolkit for Hotel
The BSC Toolkit for Hotel includes: 18 Scorecards related to hotel business. These scorecards are delivered as .BSC and Excel files. Balanced scorecards are designed for various areas of hotel business, there are KPIs for client management, competitive analysis, leisure and recreation Each scorecard includes 12-16 key performance indicators, in
Posted in BSC Toolkit for Hotel
Open Hotel Management Scorecards
Balanced Scorecards in the BSC Toolkit for Hotel are delivered as BSC and Excel files; BSC file is a native format of BSC Designer. These files can also be viewed and edited with freeware edition – BSC Designer light, which is included into the full version of the toolkit. BSC
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Balanced Scorecard in BSC Toolkit for Hotel
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Hotel improved pick-up and drop services for railway station/airport
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Hotel facilities for short-term cellphone sim cards etc
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Motivate people to use Balanced Scorecard in hotel business
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WI-FI internet in hotel not just loss, great opportunity for any hotel
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7-S Framework for a Hotel
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Open Hotel Management Scorecards
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Availability of newspapers, magazines at the hotel
