The key question about using the Balanced Scorecard is how to motivate people to actually use the Balanced Scorecard in the hotel or any other business. And here is a part of Balanced Scorecard motivation training, that explains one issue: Do It Fast! If you allow the implementation of any
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25 key hotel performance improvements – Checklist
Checklist of 25 key suggestions for improvement that provides you a quick snapshot of all what that you need to ensure and what benefits these checkpoints can reap. 1. Improved security/surveillance Checkpoints: Trained security staff, modern digital equipment, and emergency procedures. Outcome: Improve guest loyalty, efficient security 2. Faster room
Hotel spa services, fitness services, gym, masseurs etc.
A gym has become a unique selling proposition for several hotels across the world. Most hotels now try to maintain a special fitness section with exercise machines, an aerobic instructor, etc. Five-star hotels pride themselves in providing services like saunas, spa and massage sections. Fitness and relaxation options are major
Hotel separate medical section
The best of the hotels in the world have a doctor-on-call. This doctor is also available for employees, guests and visitors. Hotels generally maintain a stock of non-prescription drugs and medicines with the Housekeeping Section. In consultation with the doctor, this stock is updated and provided to guests and employees
Hotel facilities for short-term cellphone sim cards etc
Despite the overwhelming use of the Internet to stay in contact with friends, colleagues and family, the Internet is not a replacement for phone calls. Also, when away from home, most people still like to carry a cellphone both for safety and utility reasons. Roaming charges for use of cellphones
Hotel employee concerns
A hotel is one big family and without focus on the well-being of each of the employees, no real business success is possible in the industry. Hotel managers must be great team leaders and should keep track of employee needs, concerns and requirements. Only happy employees provide happy service to
Referrals from hotel guests
Possibly in no other industry than the hospitality industry is publicity by guests of extreme value to the organization. If a hotel succeeds in impressing a guest not only does it earn guest loyalty but is assured of additional business via recommendations. But not all guests can be expected to
Improved decor and interior design at the hotel
Hotel decor and interior design are the reflection of the class of a , local cultural and quality of service at a hotel. Aesthetically done interiors with emphasis on proper lighting and comfortable seating arrangements in the lobby are essential. The same goes for all other areas including rooms, suites,
Separate desk for international guests
Undoubtedly the first priority of hotels is to make guests feel welcome. The task is not easy. In fact, the task becomes slightly more complicated if a hotel is dealing with international guests. Hotels have to make special effort to manage cultural differences and language barriers in attempts to help
Hotel guest surveys
The hospitality industry is based on good service and unless a hotel understands guest needs, it cannot flourish. Hotel managers should be alert to changing needs and requirements because guests would not return unless they have had a comfortable stay with pleasing service. Tracking guests needs with surveys is essential
