All the world’s best hotels offer a currency exchange facilities for the benefit of their guests. However, some European hotels have created a bad impression about this facility forcing guests to view hotel currency exchange desks with suspicion. Stories of guests being cheated with false exchange rates abound. Any hotel’s
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Hotel cuisine and kitchen improvements
A hotel might or might not run a restaurant but the importance of the kitchen cannot be ruled out. It is now customary for hotels the world around of three-star status and above to offer a complimentary buffet breakfast. Even otherwise, a hotel kitchen has to cater to the room
Hotel improved pick-up and drop services for railway station/airport
The first question a guest asks on making a reservation at a hotel is: How would I get there from the airport/railway station? Eighty per cent of guests would like to have a convenient and cost-effective pick-up and drop-off service from airports and railway stations. Most often guests have to
Hotel emergency services performance
The primary focus of hotels – apart from guest service – is security and safety. No laxity on these fronts is tolerated in the industry. Unfortunately, accidents and mishaps do occur so a hotel should have all provisions to help guests deal with an emergency. The foremost tool to handle
Hotel postal mail service performance
Postal mail service for sending souvenirs, letters, photographs etc to friends, family Despite the tremendous use of the Internet to send emails, the postal and courier services have their own utility particularly for hotel guests. Most guests still like to post home a picture postcard or a letter written on
Hotel local and in-house shopping facilities and tours
Shopping is as much a part of travel and holidaying now as the choice of hotel and stay program itself. Hotels initially offered the services of a guide who helped integrate shopping sessions as part of a local city tour. Guests also were left to their own resources for looking
Hotel loyalty card and programs performance
Improving brand loyalty is a specialized technique that has become a vital component of all good business projects in the hospitality industry. The idea is to offer incentives based on increases frequency of services availed. But loyalty programs do not work if the hotel management does not understand the needs
Hotel bookings, refunds, stay packages to be handled more efficiently
All things aside, a hotel is all about a guest staying in comfort and security. Guest loyalty and hotel occupancy are the pivot of the hotel’s business. The Reception handles all queries – via phone, fax or email etc. for any bookings, refunds, special discount stay packages offered by the
Improved efficiency at hotel reception
If the Reception is not up to the mark, a hotel would have guests turning away from the doorstep! The Reception area requires special focus both when it comes to staff and the decor The Reception being the first point of contact with guests could even turn away guests who
Posted in 25 Improvements
Tags: hotel reception performance, reception efficiency, reception performance
Tags: hotel reception performance, reception efficiency, reception performance
In-house entertainment beyond the television in the Hotel
Gone are the days when a television was considered a luxury in hotel rooms. A television is mandatory in good hotels but guests have already moved beyond that. According to surveys, holiday-makers and tourists now look for entertainment beyond the television when traveling. Business travelers too no longer want to
